Attention Please - May I Have Your Attention? by Gary Lockwood
Why do some things catch your attention and others don't?
Remember the last time you decided to buy a car? Once you decided
what kind of car you wanted, all of a sudden, you started seeing more of
that kind of car on the streets. Were they there before and you just
didn't pay attention to them? A pregnant woman will start noticing other
pregnant women. Your new house is close to railroad tracks, yet after a
few days, you don't hear the trains anymore.
What is it that provokes your attention? At the base of the brain where it
connects to the spinal chord is a region known as the Reticular Activating
System (RAS). The RAS acts as a newspaper editor. Editors make decisions
regarding which stories get big headlines, page one treatment, and which
items wind up buried with the ads on page sixteen.
The RAS receives thousands of messages each second. Everything you
see, hear, smell, feel and touch is a message entering your brain. The
Reticular Activating System filters through all these messages and decides
which ones will get page one treatment - that is, arouse the brain.
The largest portion of the brain is the cerebrum. This is the center for
cognition or thought. Deep within the central portion of the brain are the
subsystems that are triggered by emotions. When a signal gets through the
"editor" ( Reticular Activating System ) and arrives at the cerebrum, the
brain turns on thoughts, emotions or both.
Even though the cerebrum is the center for high level thought, it is
unresponsive unless the reticular formation sends a signal to begin the
data processing. Here's the hard part. What causes some messages to get
through the filter and others to be blocked out?
One of the things we've learned from working with entrepreneurs is
that we tend to pay attention to the things which are important to
us at the time. If our currently dominant thoughts are about creating a
new brochure, we'll start seeing other brochures. We'll hear conversations
about brochures. We'll pick up ideas relating to brochures and even notice
colors that would be attractive for the new brochure.
In other words, the Reticular Activating System will pass through
anything even remotely related to the important issue - the brochure.
From a practical point of view, this means that, if we want to solve a
problem or achieve a goal, keep it at the top of your mind. Think about
it, talk about it, write about it and imagine it completed. This is one of
the reasons why affirmations work so well and why it is important to
review your goals frequently.
Some people will keep an idea at "top of mind" by creating a notebook of
pictures, cut from magazines, that reflect their idea or their desired end
result. This "image book" helps the visualization process, keeps the brain
focused on the important issue and triggers the RAS.
If it's possible to turn on the brain, is it also possible to turn it off?
There are three common situations where the brain is more than likely to
shut down.
- Conflict... One of the ways to turn off the brain involves the
use of conceptual conflicts. Ironically, conceptual conflict can also turn
on your brain and stimulate creative thought, but only if you have been
successful in resolving small amounts of conflict in similar situations.
Such a back ground will have provided you with a reservoir of confidence
you can tap regarding the new question.
However, the insecure person may look at the difference between the
expected outcome and the real result and sigh: "I'm wrong again. I
can't do this." If the problem appears unsolvable or out of reach, we may
just give up before we ever get started.
- Overstimulation... Have you ever decided to clean the garage, but
after inspecting the area, decided to take a nap? Have you ever
committed yourself to a night of preparation for a big presentation, but
once you scanned the material and noticed how overwhelmingly difficult it
seems, decided to do other tasks that were long overdue?
These are classic examples of flight behavior. Despite your good
intentions of cleaning or preparing, you gave up before you started. The
tasks were so large that you didn't know where to begin. Was your brain
stimulated? Yes, but it was so over-stimulated that it shut down, and the
outward behavior may have been physical. You find yourself very tired:
"I'll clean the garage after I take a nap." You might even get sick: "I
was so nervous about the presentation that I got nauseous."
To avoid shutting down your brain from overstimulation, break a
large or difficult into several steps, then tackle the project a step at a
time.
- Understimulation... The more popular term for this condition is
boredom. Whenever a behavior is repeated to the extent that it is
habitual, the brain shuts down. Shouting at a child to "Sit down and shut
up" will grab their attention and they will respond for a while, but if
you choose to begin every day with that command, the child will suddenly
"go deaf" and not even hear you.
Closely allied with the repetition of behavior is the familiarity of the
subject matter. When you announce to your team that the next day will be
devoted to smile training for customer service, they greet you with a
moan, "smile training again!"
The familiar is usually not a great motivator. Perhaps the key to
interest is making the familiar seem strange. For example, setting
up role play situations where your team members get to act out the
part of customer and service representative in a variety of
situations. Try something new. Don't fall asleep in your comfort zone.
As we have seen, there is a thin line between the actions that turn
the brain on and off. By taking advantage of how your brain works,
you can increase your creativity, reduce boredom, boost recognition
of opportunities and accelerate achievement of your goals.
Where do you start? Write down the five most important outcomes
you want to achieve in the coming year. Put this paper in a conven-
ient place where you can read it every day. This affirmation of your
preferred future will keep your Reticular Activating System working for
you, filtering in the sights, sounds, ideas and people to help you get
there.
In other words, it will get your attention.
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Gary Lockwood is Increasing the Effectiveness and Enhancing the Lives of CEOs, business owners and professionals.
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